How can we help you?
Welcome to our Frequently Asked Questions page.
We are specialized in transforming your outdated plastic debit and/or credit card into a striking new METAL Card! Rest assured that your EMV chip and magnetic strip will be migrated to your new metal card, ensuring its full functionality.
With our metal cards, you can enjoy the convenience of both SWIPE and INSERT options, making transactions a stylish experience.
Please note that the Tap and Pay feature is NOT available on the metal cards at the moment.
We are actively working on developing metal cards that include Tab and Pay functionality. Stay tuned for updates on this exciting feature.
FAQs
We are specialized in transforming your ordinary bank-issued plastic credit and/or debit cards into customized metal cards.
We carefully transplant the EMV chip and magnetic strip from your original plastic card onto your new custom metal card, ensuring that all your detailed information remains intact.
Rest assured that your metal card will function just like your plastic card, with the exception of the ‘Tap and Pay’ feature, which will be disabled.
However, you can still conveniently make contactless payments using your smartphone.
To convert your current plastic card into its metal counterpart, the only method is to send us your plastic card. Upon receipt, we will produce a customized metal card for you and transfer all the data from your old card to the new one.
It is important to be aware that once we transfer the EMV chip from your original plastic card, that card will no longer be operational. It can only be used for swiping purposes. Going forward, you will exclusively use your newly created metal card.
Your metal card is designed to function seamlessly wherever your plastic card is accepted.
The only distinction is that the housing for the EMV chip is no longer within your plastic card but is incorporated into your new metal card.
We are actively exploring different technologies to enable the transfer of Tap and Pay functionality to our metal cards.
In the event that your metal card becomes stuck in a machine, simply visit your bank with appropriate identification, and they will assist you in retrieving your card.
You have the option to select from our collection of pre-made designs or exercise your creative freedom by designing your own card.
Designing your own card grants you the opportunity to personalize your new metal card according to your unique vision.
If you require any assistance with the card design process, please feel free to reach out to us. We are here to help!
After placing your order on our website, you will receive an email that includes shipping instructions.
This email will also contain a FREE shipping label with detailed instructions on how to send us your plastic card.
We provide FREE shipping within the Netherlands, Belgium, and Germany. For other countries, there may be additional costs associated with shipping.
Certainly, we prioritize the utmost care when handling your card, and we do not store any information.
Before shipping your card, we strongly advise temporarily freezing or blocking it for added security.
To create a fully functional custom card, it is necessary to send us your existing plastic card. Rest assured that we never ask for sensitive details such as PINs or social security numbers.
Future Cards is a registered Dutch company with registration number 91803497.
The overall turnaround time is approximately 4-6 business days.
As part of our service, we offer a FREE DHL shipping label for your convenience.
Once you send your card, it will take approximately 2 days to reach our shop.
Upon receiving your plastic card, we aim to fulfill your order on the same or next day. Once your new metal card is ready, we will promptly arrange for its delivery through DHL.